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Outsourcing (ICSA Solutions)

Authors: Andrew W Smith, Karen Meenderink, Mark Sykes, Dennis Horner

ICSA Solutions are an innovative series of ebooks that provide immediate access to all the necessary information on a particular topic; offering practical guidance, case studies and time-saving checklists in a one-off download.

This guide covers selecting the right provider, managing the relationship and strong governance throughout the outsourcing cycle – from strategy through selection and onwards to implementation, management and renewal.

This guide includes the following customisable content:

  • Invitation to tender – short form
  • Invitation to tender – long form
  • Written submission evaluation form
  • Selection checklist – questions to consider
  • Sample service level agreement contents
  • Outsourcing readiness assessment



Please note this is a digital only title and not available in hard copy.

Contents

Part 1 describes the essentials, explains what outsourcing is and why it is needed, the pros and cons, the challenges to be faced and the questions to ask.

Part 2 explains the outsourcing lifecycle in the eight phases of: strategy, target operating model, making a decision, design, selecting a provider, transition, management, and review and renewal. In each phase the steps are described, the outputs specified and potential problems and remedies discussed. The work is illustrated with case studies and a monitoring checklist is provided as customisable content.

Part 3 defines and explains contract management and service level agreements (SLAs) and the rationale behind them. Details are given on how to prepare an SLA and a guidance template is provided as customisable content.

Part 4 tackles outsourcing in practice, defining the concept in a number of functional areas. We consider, in particular, how organisations outsource their accounting and compliance services on a global scale, look at the various models adopted and then provide a view on the future direction of outsourcing local finance and accounting compliance globally.

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