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About

Customer KPIs is taken from KPIs in SMEs by Ross Maynard. Customers and clients are crucial to almost any business, so it's important to know how satisfied they are and whether they're continuing to use your products or services. This course identifies some of the most important customer KPIs and then establishes the framework, tools and knowledge you need to analyse and improve performance in the customer-facing areas of your organisation.

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Date

To be confirmed