Terms and conditions of booking


  • 'Award scheme' refers to the ICSA Professional Development Award scheme
  • 'Training day' refers to the four training days which make up each Award

Cancellations and transfers

  • Cancellations up to and including ten working days before the first training date will incur a charge of 20% of the Award scheme fee
  • Cancellations within ten working days of the first training date will incur a charge of 50% of the Award scheme fee
  • Requests to transfer onto alternative training dates ahead of a booked date may be accepted at ICSA’s discretion
  • Except under exceptional circumstances, requests to transfer after a training date has passed will incur a charge of 50% of the normal fee for that training date (typically £250)

Substitute delegates cannot be accepted onto any training day under the Award scheme.

Event changes

In exceptional circumstances, training speakers and timings may alter. All candidates will be informed of any changes at the earliest possible opportunity in the unlikely event of a training day being cancelled, and will be offered alternative dates. In the unlikely event that no alternative dates are available, ICSA will make a full refund of the scheme fee. No compensation will be paid for any additional costs incurred.

Fees and payment

Unless otherwise stated, scheme fees are inclusive of the booking of a place on all four training days which make up the award scheme, the provision of all scheme and training materials, refreshments (including lunch) and assessment.

We can accept payment by credit/debit card or cheque. All cheques must be made payable to ICSA. VAT receipts will be issued for all non-invoiced payments. We regret that we cannot accept payment by American Express. All fees must be paid prior to the first training date.

Delegate lists

Please note: to aid networking at our half or full day events, the names of delegates and the companies they represent – including candidates on the Award scheme – will ordinarily be included in a list of attendees made available on the day. This information will not be released to third parties. If you would prefer your name not to appear on the delegate list, please let us know.

Overnight accommodation

If you require overnight accommodation please contact:
Phil Jackson
M H Forum Link Ltd
Phone: 0845 838 7432
Fax: 0845 838 7433

Email reservations@mhforumlink.com for special rates or visit www.mhforumlink.com for more information. Please state the date of the event you are attending.

Further information

If you have any queries regarding your booking, please contact the ICSA Events team on 020 7612 7032 or 7033, or email events@icsa.org.uk. 

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