People frequently find themselves called upon to take minutes, with little guidance on how to produce an accurate record of what took place. Ambiguous agreements, a vague agenda, interruptions and a poor chairperson, are just some of the factors that can make this a daunting task. This course provides practical guidance on how to overcome these and other problems, and take accurate minutes.  

Course details

Trainer: Phil Davis and Rob Robson
Type: Full day
Location: ICSA, Saffron House, 6–10 Kirby Street, London, EC1N 8TS


  • Why are minutes kept?
  • The role of the minute taker
  • The problems with minute taking
  • Understanding the nature of meetings
  • The skills of effective minute writing
  • Essential communication skills.

What will you get out of it?

  • A toolkit of skills which will boost your confidence in the writing and presenting of accurate minutes
  • An understanding of how meetings work, the problems which can occur and how they can be addressed
  • Techniques and tips on effective communication, relationship building and dealing with discord.

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