Registered tuition providers key requirements

Before applying for the registered tuition provider scheme, please read through our key requirements for RTPs and consider whether your firm meets these requirements.


You must show evidence that you have suitable premises and facilities, which allow for an excellent learning experience.

Where premises are not used, effective platforms for learning and communication with students are in place.

Key requirement - suitable premises and facilities
Good practice indicators

  • Arrangements are in place for use of premises for learning and teaching purposes for a fixed period
  • Premises/facilities meet with the needs of studnts for an effective learning environment, including well lit, heates and ventilated classrooms, cleaning and maintenance arrangements in place, compliance with local health and safety laws, disabled access, a library for ICSA study texts and other materials, PC and internet access/wifi
  • A regular review and maintenance cycle for rooms and facilities.
Suggested documentary evidence

  • Pictures, plans or written specifications of the building or rooms in use
  • Description or specifications of classrooms
  • Description of other facilities or rooms that students can access
  • Schedules for review and maintenance of rooms and facilities - both daily checks and more occasional review.


It should be clear who is in charge of the organisation to students and who their main point of contact is.

Systems should be in place to review and maintain standards in teaching and learning.

Key requirement - effective management and quality assurance
Good practice indicators

  • The organisational structyre and areas of responsibility for management and administrative staff are made clear to students
  • Students know how their first point of contact is for enquireies and administrative matters
  • A process to ensure regular update of course content and material is in place
  • Student representation is encouraged and integrated into the quality control procedures.
Suggested documentary evidence

  • Organisational chart
  • Names and details of support staff and managers and their roles
  • Quality assurance and review schedule
  • Outcomes of previous reviews
  • Procedure for eliciting and acting on feedback from students.


The organisation demonstrates proven success in delivering ICSA courses

The organisaton has proven success in delivering higher education courses or professional exam preparation in business, finance or law.

Key requirement - proven success in ICSA exam prep (or other relevant tuition)
Good practice indicators

  • There is an existing ICSA programme provision with proven examination success
  • Experience of offering tuition for other professional or degree level programmes in business, finance or law, with proven examination success.
Suggested documentary evidence

  • Informtation about your organisation and other courses you deliver or have delivered
  • Details of any external accreditation
  • Exam pass rates for ICSA or other relevant programmes over a period of time (preferably 2-3 years).


Teaching staff are appropriately qualified and experienced for the programmes they are teaching.

The number of tutors and range of subject expertise is sufficient for the number of students and range of modules offered.

Key requirement - suitably qualified and experienced tutors
Good practice indicators

  • Some tutors are ICSA qualified or have professional experience relevant to the chartered secretary's role
  • Non-ICSA qualified tutors have suitable, relevant qualifications and/or experience in the subjects they teach
  • Tutors hold teaching qualifications or have prior training or teaching experience.
Suggested documentary evidence
  • List of all ICSA modules taught with tutor details for each module
  • CVs or detailed profiles for all ICSA tutors.


The organisation has an established teaching methodology and is able to demonstrate how standards in tuition are maintained.

Key requirement - high quality tuition
Good practice indicators

  • A variety of teaching, learning, assessment and feedback methods are used, including the use of technology, to enrich the study experience
  • A maximum class size that ensures that the needs of each student are met
  • Procedures are in place to monitor and review tutors' performance
  • Regular review of ICSA course content and delivery.
Suggested documentary evidence

  • Description of how tuition is delivered (e.g. from a course handbook)
  • Samples of course material
  • Teaching schedule/timetable
  • Description of staff training, review and appraisal schedules
  • Course review documentation.


Students know who they should contact for different types of enquiry and there are processes in place to deal with feedback and complaints.

Tutors provide opportunities for assessment, feedback on students' performance and responding to student questions related to course content.

Key requirement - effective support for students
Good practice indicators

  • A course handbook including up-to-date information on the institution and facilities, and the ICSA courses offered
  • Complaints, cancellation and refund policies are made available to students
  • Students are given work to complete outside class time that is checked by tutors
  • Tutors provide exam practice and feedback on exam performance
  • There is opportunity for contact with tutors outside class time, on course related matters
  • Students are provided with feedback on their performance and guidance on future study options.
Suggested documentary evidence

  • A course handbook
  • Policy and procedure for cancellation and refunds
  • Procedure for handling student feedback and complaints
  • Rules and practices for tutors to set and assess work completed outside class
  • Examples of feedback to students and a description of how and when this is given.

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