Renewal FAQs 2020/21

FAQs

1. When does the membership year start?

The new 12-month membership year gets underway on 1 August 2020.

2. When do I have to pay my membership fee by?

The new membership year gets underway on 1 August 2020, so your renewal fee is due by 31 July. Prompt payment will ensure you continue to receive all benefits and services of membership including the right to use your post nominals and chartered designations (as applicable).

3. What happens if I miss the deadline?

Please ensure you renew your membership as quickly as possible as late payment may incur a re-admission fee.

4. How do I pay?

The quickest, easiest and securest way to pay is online by debit or credit card. Please log into your MyCG account and follow the prompts. We can also take card payments over the phone. Please call the membership team on +44 (0)20 7580 4741. We are available to take your call Monday to Friday, from 9.30am to 5pm, UK time.

Members with a UK bank account can also set up a Direct Debit; a mandate will be sent with your Renewal Notice.

Due to the current lockdown cheque payments cannot be accepted. If this is your only method of payment, then please contact the membership team to discuss. Please call the membership team on +44 (0)20 7580 4741. We are available to take your call Monday to Friday, from 9.30am to 5pm, UK time.

Payment can be made by Bank Transfer; our bank details are available on request. Please ensure the transfer includes your membership number and name so that we can trace the payment. You will be liable for any bank transfer charges incurred.

5. Can I pay my membership fee in instalments?

We do not offer an instalment plan at present. If you are unemployed or unable to work because of an ongoing health condition you may be eligible to apply for the concessionary rate. Please contact the team to discuss – enquiries@icsa.org.uk or by phone +44 (0)20 7580 4741. We are available to take your call Monday to Friday, from 9.30am to 5pm, UK time.

6. Is it possible to get a receipt for the payment of my membership subscription fee?

Yes, a receipt will be sent to you by email upon completion of your payment.

7. I have forgotten my password for MyCG

Please click on the "forgotten your password" link on the login page. This will prompt you to enter your username which is normally your email address. You will receive an email explaining how to reset your password. This will be sent to the email address we hold for you.

8. How do I upgrade my membership?

The upgrade criteria can be found in MyCG. We can accept upgrade applications at any time.

9. Under what circumstances can I apply for the concessionary membership fee?

Members who not working due to long-term sickness or ill-health, or who are currently unemployed may be eligible to apply for the concessionary membership rate. The concessionary rate also applies to members who are on parental leave. Please contact the Membership team by email to enquiries@icsa.org.uk with details of your current circumstances so that we can advise you further.

10. Last year I received a concessionary membership fee - do I have to apply for that again this year?

Yes. Any such concession is granted on an annual once off basis and a member who has previously received a concession must apply again in the following year.

Each case is individually examined on its own merits. Please contact the membership team at enquiries@icsa.org.uk with further details or by phone +44 (0)20 7580 4741. We are available to take your call Monday to Friday, from 9.30am to 5pm, UK time.

Members may also be eligible for support from the Charitable Trust, for further details see here: Charitable Trust

11. I have unfortunately lost my job and am not working at present, are you able to assist me with paying my membership subscription fee?

Members who not working due to unemployment may be eligible to apply for the concessionary membership rate. Please contact the Membership team by email to enquiries@icsa.org.uk with details of your current circumstances so that we can advise you further. Alternatively, you can call us on +44 (0)20 7580 4741. Our office hours are Monday to Friday, 9.30am to 5pm UK time.

12. I am unable to pay my membership subscription fee in full can I have more time to pay?

Your membership fee is due by 31 July 2020. Please contact the membership team on enquiries@icsa.org.uk or by phone +44 (0)20 7580 4741 to discuss your options. You may be eligible for the concessionary rate or support from the Charitable Trust, for further details see here: https://www.icsa.org.uk/about-us/charitable-trust

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