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If you have forgotten your password, please click on the ‘forgotten password link’ above. Please allow up to 4 hours to receive the reset link, which will be sent to the email address that was used as part of your initial registration (and is likely to be your Username). If the reset link is not received, please check your junk/spam folder. If you have changed your email address, the reset link will be sent to the email that was used as part of your initial registration. In these cases, we will need to manually reset your password for you and create a new username. Please call the team on +44 (0) 207 580 4741.