Training and Events booking terms and conditions

Cancellations and changes

Governance Leadership Programme

Should delegates need to cancel their booking up to and including 20 working days before the event is due to take place, 20% of the total fee is payable. Between 19 and 11 working days prior to the programme commencement 50% of the total fee is payable. 10 working days or less prior to the programme commencement 100% of the total fee is payable.

Awards dinner

There are two types of table - standard and executive. Tables can seat up to 12 people and you can book single seats, or a whole table for 10 or 12 people. Organisations that book less than a full table may have to share a table with others on the evening. Those shortlisted receive a complimentary ticket for the black tie awards ceremony taking place at the Hilton on Park Lane.

If you wish to cancel your booking to the awards ceremony, cancellations must be received in writing 90 days prior to the ceremony in order to receive a full refund. Any cancellations made after this time will not be accepted and purchasers will be liable for the full fee.

All other training courses and events

Should delegates need to cancel or transfer their booking to another event, up to and including eleven working days before the event is due to take place, 20% of the total fee is payable.

Cancellations made within ten working days of the event are liable for the full fee. Delegates are unable to transfer their place to another course or event within this time.

However, substitute delegates can be accepted at no extra charge if ICSA is notified in writing no less than five days before the event.

All cancellations or transfers are to be made in writing to

In exceptional circumstances, speakers and timings may alter. All delegates will be informed of any changes at the earliest possible opportunity in the unlikely event of the programme being cancelled. ICSA Services Ltd will automatically make a full refund of the delegate fee. No compensation will be paid for any additional costs incurred.

Payment and discounts

Unless otherwise stated, event fees include delegate materials as appropriate, refreshments and (for full day events) lunch.

We can accept payment by credit/debit card or cheque. All cheques must be made payable to ICSA Services Ltd. VAT receipts will be issued for all non-invoiced payments. We regret that we cannot accept payment by American Express. All fees must be paid prior to the event.

Any price promotions or discounts on delegate fees cannot be retroactively applied to bookings that have already been made.

How we use your personal information

The contact details that you give us when booking may be used before, after and during the event. Before the event we may send you information to aid your participation in the event, such as registration instructions and directions, or advance copies of materials relevant to the training or event. We will also use your name in the preparation of badges. After the event we may send you follow up emails with links to presentations, films, photography or further reading as relevant. We may also send you information about similar events, such as next year’s conference dates, or related training, that we think will be of interest to you. 

For more information about how we use personal data, please read our privacy notice.

Professional subscription for training delegates

Delegates on our training courses are entitled to take up a complimentary six month professional subscription. After you have attended an ICSA training course, we will send you an email invitation to take up this benefit, containing a unique registration code that enables you to do so. Your take up of this service is free and optional.

Delegate lists and photography

If you attend one of our full or half day conferences or professional development events as a delegate or sponsor, some information about you may be available during the event to aid networking. This will be in hard copy only and include your full name, job title and your company name. If the event is sponsored, a list of companies represented at the event will be available to sponsors a week beforehand to assist their planning. No personal information will be given to sponsors or any other third parties for commercial purposes. If you do not want your name to appear on the delegate list, please let us know 36 hours in advance of your event taking place by emailing us at

At some large ICSA events, a photographer will be present. By agreeing to these terms and conditions, delegates hereby grant ICSA the right to take photographs of them and authorise the use and publication of the same in print and/or electronically. You also agree that ICSA may use such photographs without your name, unless you have granted specific permission for your name to be used, for any lawful purpose, for example, publicity, illustration, advertising and web content. If you do not want your image to be used, please tell us by emailing us at


If you have any queries about your booking, please contact ICSA's events team on +44 (0)20 7612 7034, or email

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