Terms and conditions of booking

Cancellations and changes

Should delegates need to cancel or transfer their booking to another event, up to and including eleven working days before the event is due to take place, 20% of the total fee is payable.

Cancellations made within ten working days of the event are liable for the full fee. Delegates are unable to transfer their place to another course or event within this time.

However, substitute delegates can be accepted if ICSA is notified in writing no less than five days before the event. Please note that if the original booking has been made at the discounted member or student rate, substitute delegates who are not associated with ICSA will be liable for the full non-member fee.

All cancellations or transfers are to be made in writing to events@icsa.org.uk.

In exceptional circumstances, speakers and timings may alter. All delegates will be informed of any changes at the earliest possible opportunity in the unlikely event of the programme being cancelled. ICSA Services Ltd will automatically make a full refund of the delegate fee. No compensation will be paid for any additional costs incurred.

CPD events

Should delegates need to cancel their place at a CPD event, up to and including eleven working days before the event is due to take place there is no cancellation fee. Cancellations made within ten working days of the event are liable for the full fee. Delegates are unable to transfer their place to another course or event within this time.

Payment and discounts

Unless otherwise stated, event fees include delegate materials as appropriate, refreshments and (for full day events) lunch.

We can accept payment by credit/debit card or cheque. All cheques must be made payable to ICSA Services Ltd. VAT receipts will be issued for all non-invoiced payments. We regret that we cannot accept payment by American Express. All fees must be paid for prior to the event.

Any price promotions or discounts on delegate fees cannot be retroactively applied to bookings that have already been made.

Your personal information

The contact details that you give us when booking will be used to send you information that will aid your participation in the event, such as registration instructions, directions and the preparation of badges and CPD certificates. If you are a member, student or affiliate of ICSA, the contact details that you provide on your booking form will also be used to update your records.

Delegate lists

To aid networking at our half or full day events, the names and job titles of delegates and the companies they represent are included in a list of attendees made available on the day. If the event is sponsored, a list of companies represented at the event will be available to sponsors a week beforehand to assist their planning. No personal information will be given to sponsors or any other third parties and delegate contact details remain strictly private. If you would prefer your name not to appear on the delegate list, please let us know in advance of your event taking place.

At some large ICSA events, a photographer will be present. By agreeing to these terms and conditions, delegates hereby grant ICSA the right to take photographs of them and authorise the use and publication of the same in print and/or electronically. You also agree that ICSA may use such photographs with or without your name for any lawful purpose, for example, publicity, illustration, advertising and web content.

If you are a member, student or affiliate of ICSA the contact details provided on your booking form will be used to update your records.

If you have any queries about your booking, please contact ICSA's events team on 020 7612 7034, or email events@icsa.org.uk.

Overnight accommodation
If you require overnight accommodation please contact:

Phil Jackson
M H Forum Link Ltd
Tel: 0845 838 7432
Fax: 0845 838 7433

Email reservations@mhforumlink.com for special rates or visit www.mhforumlink.com for more information. Please state the date of the event you are attending.

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