Student Services Officer

Job title: Student Services Officer

Hours: Permanent

Salary: £24,000 per annum

Location: Farringdon, London EC1N

Department: Examinations

Reports to: Examinations Manager


About ICSA

ICSA: The Governance Institute is the professional body for governance. We have members in all sectors and are required by our Royal Charter to lead ‘effective governance and efficient administration of commerce, industry and public affairs’. With 125 years’ experience, we work with regulators and policy makers to champion high standards of governance and provide qualifications, training and guidance.

About the role

We are currently recruiting for a Student Services Officer who will join our small but busy Exams team. You will provide high quality, pro-active advice to current and potential students by phone, e-mail and occasionally in person, in order to support the student learning & examination life-cycle. You will respond to a range of enquiries from the UK and around the world, dealing with queries in a helpful and professional manner and acting as an ambassador for ICSA and its values. You will use the ICSA database systems to keep accurate records of all dealings with students and you will be aware of the need to manage personal information accurately and in line with ICSA’s policies on data protection.

Experience of working in a customer service or examinations environment is essential to be considered for this role. Administrative experience within an educational or professional body would be beneficial. You will have excellent customer service skills, including telephone, e-mail and verbal communication skills. You must be able to build new customer relationships and maintain existing ones. We are looking for someone who will be highly organised and able to work independently as well as within a team. Excellent attention to details and accuracy a must in this role.

To access full job descriptions, please click on the link below:
Student Services Officer

Instructions to apply

Applications should be in the form of a full CV and supporting letter outlining how your skills and experience meet the person specification for the post. Please submit your applications by e-mail to

Closing Date: 17 February 2019 at midnight.


Search ICSA